During the sales presentation, the paper salesperson often asked the prospect various questions about her previous experience with similar types of paper and what she though about the weight and quality of the paper he was selling. Charlie was using _____________, a good tool for the successful salesperson.

During the sales presentation, the paper salesperson often asked the prospect various questions about her previous experience with similar types of paper and what she though about the weight and quality of the paper he was selling. Charlie was using _____________, a good tool for the successful salesperson.





a) selective questioning
b) selective encoding
c) problem solving
d) benefitizing
e) probing







Answer: E


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